AirHelp Reviews
AirHelp Customer Reviews (11)
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AirHelp Customer’s Q&A
AirHelp Features and Benefits
AirHelp.com is a platform that assists passengers in claiming compensation for flight disruptions. Here are some key features and benefits:
Key Features:
- Assistance for flight disruptions: AirHelp offers assistance for any type of flight disruption, including canceled flights, flight delays, and missed connections.
- Expertise in global air passenger rights: AirHelp has expertise in global air passenger rights, including EU Regulation 261/2004.
- Streamlined claim submission process: Users can submit their claims via AirHelp’s website or app.
- Strong customer support: AirHelp provides regular updates and assistance to its users.
- Access to a vast network of legal experts: AirHelp has a network of legal experts for complex claims.
Benefits:
- No-win, no-fee policy: Users only pay if their claim is successful.
- Savings: With an AirHelp+ membership, users can save on service fees and receive the full compensation amount, which may be up to $700 for eligible flights.
- Live chat support and airport lounge access: AirHelp Plus members have access to exclusive benefits like live chat support and airport lounge access.
- Assistance with unexpected expenses and luggage issues: AirHelp Plus can also help with lost, damaged, or delayed baggage.
- Language support: AirHelp is able to accommodate a wide range of customers by offering services in 16 languages.
Remember, always read and understand the terms and conditions before using a service. Hope this helps!
About airhelp.com Prices and Cost?
AirHelp offers two fee models: No Win, No Fee and AirHelp Plus. Under the No Win, No Fee model, AirHelp charges based on the compensation they win for you. The standard fee is 35% of the total flight compensation. If legal action is necessary to provide the compensation service, an additional legal action fee of 15% of the total flight compensation is charged. For the AirHelp Plus model, it costs €24.99/year per passenger, billed annually. This covers compensation up to $650 for flight issues, up to $7,000 for extra expenses, and up to $1,700 for luggage issues. There are no hidden fees and 24/7 support is provided..
About airhelp.com Payment Method?
AirHelp.com offers several payment methods for their services. They operate on a no-win, no-fee model, meaning they only charge you when they have obtained Flight Compensation for you from the Airline. There are two types of fees that AirHelp may charge for the Compensation Service. First, they charge the Service Fee, which is 35% of the total Flight Compensation. Then, depending on whether they are required to engage in Legal Action, they also charge the Legal Action Fee, which is 15% of the total Flight Compensation. These fees are deducted from the total amount of Flight Compensation AirHelp is able to obtain from the Airline. For residents of the USA, AirHelp offers check payments in USD as a payout method of your Flight Compensation. In addition to this, available payment methods include bank transfer, check, and PayPal. Please note that AirHelp will not cover or be responsible for any additional fees or costs related to the cashing of the check..
AirHelp FAQs
How To Open A AirHelp Account?
To open an account on AirHelp.com, follow these steps:
- Visit the AirHelp.com website.
- Click on the "Create an account" option.
- Fill out the necessary information in the form provided.
- Agree to the Terms and Conditions, Privacy Statement, AirPayout Insurance T&Cs, and the AirLuggage Insurance T&Cs.
- If desired, tick the box to receive future promotions and product updates.
- Click on "Create an account" to complete the process.
Remember, always read and understand the terms and conditions before creating an account on any platform. Hope this helps!
Do I have to pay if my case is lost in court?
Why does it take AirHelp so long to get compensation for me?
How much compensation can I get with the help of AirHelp?
How do I claim my AirPayout?
What does it mean if my claim gets reopened?
What is the membership fee for AirHelp?
AirHelp offers two fee models: No Win, No Fee and AirHelp Plus. In the No Win, No Fee model, the fee is based on the compensation they get for you. The standard fee is 35% of the compensation amount, and if legal action is required, an additional fee of 15% is charged.
On the other hand, AirHelp Plus is a low-cost annual membership. The standard membership fees for the different AirHelp Plus plans are as follows: The Essential AirHelp Plus plan costs 24.99 EUR per year and the Complete AirHelp Plus plan costs 64.99 EUR per year. These plans offer all AirHelp services for free and you can claim as many times as you need. The membership must be purchased before any flight disruption..
What is the difference between No Win, No Fee and AirHelp Plus?
AirHelp offers two affordable fee models: No Win, No Fee and AirHelp Plus.
With the No Win, No Fee model, AirHelp's fee is based on the compensation they get for you. If AirHelp wins you compensation, you receive up to 65% of it. The standard fee corresponds to 35% of the compensation amount. If legal action is required, an additional fee of 15% is added, but the total fee will never exceed 50% of your compensation. If AirHelp doesn't win, you won't have to pay anything.
On the other hand, AirHelp Plus is a low-cost annual membership costing from €24.99 per year. With this membership, you receive all AirHelp services for free and can claim as many times as you need. However, this membership must be purchased before any flight disruption occurs. In all cases, you receive 100% of the compensation with AirHelp Plus, and there are no additional fees.
How can I contact AirHelp customer service?
You can contact AirHelp customer service in several ways. They are available 24/7. If you have them, always include your claim number and AirHelp Plus membership number when you contact them. You can reach them via email at info@airhelp.com. They also have a contact form available to customers with a current claim..
Is there a limit to how much compensation I can receive with AirHelp?
Yes, there is a limit to how much compensation you can receive with AirHelp. You can claim up to $700 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years. If your case goes to court, AirHelp will take an additional 15%, for a total of half the compensation. If the airline doesn't pay out, then you won't get anything. However, you are only charged for the service if your claim is successful..
About airhelp.com Popular Products and Services?
AirHelp is a company that advocates for air passenger rights in the travel industry. They offer services to assist passengers in claiming compensation for delayed or cancelled flights, providing a hassle-free process that includes handling all necessary paperwork and negotiations with airlines.
AirHelp represents passengers in claims against airlines for the following types of flight disruptions: Flight delay compensation, Flight cancellation compensation, Missed connection compensation, Overbooking compensation, Denied boarding compensation, and Delayed baggage compensation.
They also offer a membership service where members can easily claim compensation, get live chat support, access airport lounges, and more, whenever their flights are delayed or canceled.
AirHelp operates on a no win, no fee basis. They handle all legal fees, and they only charge their fee when you get paid. Their standard fee is 35%, or 50% if your case goes to court.
As the world’s largest flight compensation company, they work across more countries, and can help in more situations than anyone else. They have a high rating on Trustpilot based on numerous reviews.
In summary, AirHelp is a comprehensive service for air passengers facing disruptions in their travel plans, offering a range of services to ensure passengers get the compensation they are entitled to.
How do I contact AirHelp customer service?
You can contact AirHelp customer service in several ways. You can chat with them as they are available 24/7. If you have them, always include your claim number and AirHelp Plus membership number when you contact them. You can also email them at info@airhelp.com. Additionally, they have a contact form available to customers with a current claim only.
Can you help me find a similar website to airhelp.com?
Sure, here are some websites similar to airhelp.com:
- airadvisor.com: They enforce airline passenger rights and have handled over 110,000 claims in the past 6+ years.
- flightright.co.uk: They fight for passenger rights and have enforced over €430,000,000 with a 99% success rate in court.
- claimcompass.eu
- myflyright.com
- refundor.com
- refund.me
- transportation.gov
- claimflights.com
These sites assist passengers in requesting compensation for lost luggage, involuntary downgrades, delayed or missed connections, and other costly inconveniences caused by airlines. They save the time and effort you could have spent calling companies or filing the paperwork yourself. Please note that some of these services may charge a fee or take a percentage of the compensation as a commission. I hope this helps!
What is the fee for AirHelp's membership service?
AirHelp offers two types of fee models: No Win, No Fee and AirHelp Plus. In the No Win, No Fee model, the fee is based on the compensation they get for you. The standard fee corresponds to 35% and the legal action fee corresponds to an additional 15%.
On the other hand, the AirHelp Plus model is a low-cost annual membership. You receive all AirHelp services for free and can claim as many times as you need. The membership must be purchased before any flight disruption. The standard membership fees for the different AirHelp Plus plans are as follows:
- Essential AirHelp Plus plan: €24.99 per year
- Complete AirHelp Plus plan: €64.99 per year.
How do I claim compensation with AirHelp?
To claim compensation with AirHelp, follow these steps:
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Check Eligibility: Use the online eligibility checker on the AirHelp website to see if your disrupted flight qualifies for compensation under EU law. This applies to delayed flights, canceled flights, and instances where you were denied boarding.
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Fill in Your Details: Provide all the necessary details about your flight. This includes the travel dates, flight number, and booking reference.
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Provide Supporting Documentation: Submit all documents related to the flight, such as your boarding pass and passport copy. These documents support your claim.
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File a Claim: Contact the airline you flew with and explain your situation in detail. File a claim and attach the aforementioned documents to your claim form. AirHelp can assist you with this process.
Remember, you only have to pay for the service if your claim is successful. AirHelp operates on a no win, no fee basis. So, you can check your compensation risk-free. If your flight was delayed by 3 hours or more, canceled less than 14 days before departure, or you were denied boarding through no fault of your own, you may be eligible for compensation. However, if extraordinary circumstances were involved, such as bad weather or air traffic control strikes, airlines are under no obligation to pay compensation.