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AirHelp Reviews

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Overall Rating

4.7
11 Reviews
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About AirHelp

AirHelp is a company that specializes in assisting with flight compensation claims. They provide practical support for flight disruptions, explaining your rights, and making claiming compensation afterwards hassle-free. They can also send you a lounge pass when flights get delayed. Their services are centered around delays and other unexpected flight-related issues. They handle four different types of claims: flight delays, flight cancellations, denied boarding, and luggage problems. They handle the entire claim process, from kick off to compensation, guiding you through the essential documents, and submitting them for you. You simply submit your documents with them online, and they take it from there. They handle all legal fees, and they only charge their fee when you get paid. They also offer an easy insurance with fast payouts, meaning you get money within days of a flight disruption or luggage problem. They have a global team and help passengers worldwide under EU, UK, Brazilian, and Turkish regulations. They have helped 2 million passengers get paid compensation. They also offer a membership service that provides additional benefits, such as live chat support, access to airport lounges, and more, whenever your flights are delayed or canceled..

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AirHelp Customer Reviews (11)

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Jórunn Harðardóttir
Jórunn Harðardóttir
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Feb 15, 2023
Sophie Müller
Sophie Müller
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Feb 15, 2023
Mark Renfro
Mark Renfro
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Feb 12, 2023
Leila Rocha
Leila Rocha
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Feb 12, 2023
Sylva Godina
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Feb 12, 2023
Leroy Patrick
Leroy Patrick
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Feb 11, 2023
Nadia Søndergaard
Nadia Søndergaard
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Feb 10, 2023
Ethan Fox
Ethan Fox
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Feb 10, 2023
Cindy Stephens
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Feb 9, 2023
Gabriele Scherer
Gabriele Scherer
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Feb 8, 2023

AirHelp Customer’s Q&A

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AirHelp Features and Benefits

AirHelp.com is a platform that assists passengers in claiming compensation for flight disruptions. Here are some key features and benefits:

Key Features:

  • Assistance for flight disruptions: AirHelp offers assistance for any type of flight disruption, including canceled flights, flight delays, and missed connections.
  • Expertise in global air passenger rights: AirHelp has expertise in global air passenger rights, including EU Regulation 261/2004.
  • Streamlined claim submission process: Users can submit their claims via AirHelp’s website or app.
  • Strong customer support: AirHelp provides regular updates and assistance to its users.
  • Access to a vast network of legal experts: AirHelp has a network of legal experts for complex claims.

Benefits:

  • No-win, no-fee policy: Users only pay if their claim is successful.
  • Savings: With an AirHelp+ membership, users can save on service fees and receive the full compensation amount, which may be up to $700 for eligible flights.
  • Live chat support and airport lounge access: AirHelp Plus members have access to exclusive benefits like live chat support and airport lounge access.
  • Assistance with unexpected expenses and luggage issues: AirHelp Plus can also help with lost, damaged, or delayed baggage.
  • Language support: AirHelp is able to accommodate a wide range of customers by offering services in 16 languages.

Remember, always read and understand the terms and conditions before using a service. Hope this helps!

About airhelp.com Prices and Cost?

AirHelp offers two fee models: No Win, No Fee and AirHelp Plus. Under the No Win, No Fee model, AirHelp charges based on the compensation they win for you. The standard fee is 35% of the total flight compensation. If legal action is necessary to provide the compensation service, an additional legal action fee of 15% of the total flight compensation is charged. For the AirHelp Plus model, it costs €24.99/year per passenger, billed annually. This covers compensation up to $650 for flight issues, up to $7,000 for extra expenses, and up to $1,700 for luggage issues. There are no hidden fees and 24/7 support is provided..

About airhelp.com Payment Method?

AirHelp.com offers several payment methods for their services. They operate on a no-win, no-fee model, meaning they only charge you when they have obtained Flight Compensation for you from the Airline. There are two types of fees that AirHelp may charge for the Compensation Service. First, they charge the Service Fee, which is 35% of the total Flight Compensation. Then, depending on whether they are required to engage in Legal Action, they also charge the Legal Action Fee, which is 15% of the total Flight Compensation. These fees are deducted from the total amount of Flight Compensation AirHelp is able to obtain from the Airline. For residents of the USA, AirHelp offers check payments in USD as a payout method of your Flight Compensation. In addition to this, available payment methods include bank transfer, check, and PayPal. Please note that AirHelp will not cover or be responsible for any additional fees or costs related to the cashing of the check..

AirHelp FAQs

FAQ

How To Open A AirHelp Account?

To open an account on AirHelp.com, follow these steps:

  1. Visit the AirHelp.com website.
  2. Click on the "Create an account" option.
  3. Fill out the necessary information in the form provided.
  4. Agree to the Terms and Conditions, Privacy Statement, AirPayout Insurance T&Cs, and the AirLuggage Insurance T&Cs.
  5. If desired, tick the box to receive future promotions and product updates.
  6. Click on "Create an account" to complete the process.

Remember, always read and understand the terms and conditions before creating an account on any platform. Hope this helps!

FAQ

Do I have to pay if my case is lost in court?

AirHelp works on a "no win, no fee" basis, so if they don't win your case in court, you won't be charged any fee for their services.
FAQ

Why does it take AirHelp so long to get compensation for me?

While AirHelp strives to make the process as quick as possible, external factors such as airline response times, high claim volumes, and legal proceedings can slow down the compensation process. Although they do their best to push for quick responses, these factors are often beyond their control.
FAQ

How much compensation can I get with the help of AirHelp?

The amount of compensation you can receive depends on the regulations of the country or countries where you were flying. In Europe, you can receive up to $700 depending on the distance flown and the length of your delay.
FAQ

How do I claim my AirPayout?

If your flight is canceled within 7 days before departure, was diverted, or arrives 3 or more hours late, AirHelp will send you an email confirmation of your eligibility for the €100 AirPayout. You will then need to add your bank details, and the money should arrive in your account within 5 working days.
FAQ

What does it mean if my claim gets reopened?

If AirHelp requires additional documentation to continue working on your claim, and they do not receive it, your claim may be closed. However, it can be reopened once the missing documents are submitted so they can continue working to secure your compensation.
FAQ

What is the membership fee for AirHelp?

AirHelp offers two fee models: No Win, No Fee and AirHelp Plus. In the No Win, No Fee model, the fee is based on the compensation they get for you. The standard fee is 35% of the compensation amount, and if legal action is required, an additional fee of 15% is charged.

On the other hand, AirHelp Plus is a low-cost annual membership. The standard membership fees for the different AirHelp Plus plans are as follows: The Essential AirHelp Plus plan costs 24.99 EUR per year and the Complete AirHelp Plus plan costs 64.99 EUR per year. These plans offer all AirHelp services for free and you can claim as many times as you need. The membership must be purchased before any flight disruption..

FAQ

What is the difference between No Win, No Fee and AirHelp Plus?

AirHelp offers two affordable fee models: No Win, No Fee and AirHelp Plus.

With the No Win, No Fee model, AirHelp's fee is based on the compensation they get for you. If AirHelp wins you compensation, you receive up to 65% of it. The standard fee corresponds to 35% of the compensation amount. If legal action is required, an additional fee of 15% is added, but the total fee will never exceed 50% of your compensation. If AirHelp doesn't win, you won't have to pay anything.

On the other hand, AirHelp Plus is a low-cost annual membership costing from €24.99 per year. With this membership, you receive all AirHelp services for free and can claim as many times as you need. However, this membership must be purchased before any flight disruption occurs. In all cases, you receive 100% of the compensation with AirHelp Plus, and there are no additional fees.

FAQ

How can I contact AirHelp customer service?

You can contact AirHelp customer service in several ways. They are available 24/7. If you have them, always include your claim number and AirHelp Plus membership number when you contact them. You can reach them via email at info@airhelp.com. They also have a contact form available to customers with a current claim..

FAQ

Is there a limit to how much compensation I can receive with AirHelp?

Yes, there is a limit to how much compensation you can receive with AirHelp. You can claim up to $700 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years. If your case goes to court, AirHelp will take an additional 15%, for a total of half the compensation. If the airline doesn't pay out, then you won't get anything. However, you are only charged for the service if your claim is successful..

FAQ

About airhelp.com Popular Products and Services?

AirHelp is a company that advocates for air passenger rights in the travel industry. They offer services to assist passengers in claiming compensation for delayed or cancelled flights, providing a hassle-free process that includes handling all necessary paperwork and negotiations with airlines.

AirHelp represents passengers in claims against airlines for the following types of flight disruptions: Flight delay compensation, Flight cancellation compensation, Missed connection compensation, Overbooking compensation, Denied boarding compensation, and Delayed baggage compensation.

They also offer a membership service where members can easily claim compensation, get live chat support, access airport lounges, and more, whenever their flights are delayed or canceled.

AirHelp operates on a no win, no fee basis. They handle all legal fees, and they only charge their fee when you get paid. Their standard fee is 35%, or 50% if your case goes to court.

As the world’s largest flight compensation company, they work across more countries, and can help in more situations than anyone else. They have a high rating on Trustpilot based on numerous reviews.

In summary, AirHelp is a comprehensive service for air passengers facing disruptions in their travel plans, offering a range of services to ensure passengers get the compensation they are entitled to.

FAQ

How do I contact AirHelp customer service?

You can contact AirHelp customer service in several ways. You can chat with them as they are available 24/7. If you have them, always include your claim number and AirHelp Plus membership number when you contact them. You can also email them at info@airhelp.com. Additionally, they have a contact form available to customers with a current claim only.

FAQ

Can you help me find a similar website to airhelp.com?

Sure, here are some websites similar to airhelp.com:

  1. airadvisor.com: They enforce airline passenger rights and have handled over 110,000 claims in the past 6+ years.
  2. flightright.co.uk: They fight for passenger rights and have enforced over €430,000,000 with a 99% success rate in court.
  3. claimcompass.eu
  4. myflyright.com
  5. refundor.com
  6. refund.me
  7. transportation.gov
  8. claimflights.com

These sites assist passengers in requesting compensation for lost luggage, involuntary downgrades, delayed or missed connections, and other costly inconveniences caused by airlines. They save the time and effort you could have spent calling companies or filing the paperwork yourself. Please note that some of these services may charge a fee or take a percentage of the compensation as a commission. I hope this helps!

FAQ

What is the fee for AirHelp's membership service?

AirHelp offers two types of fee models: No Win, No Fee and AirHelp Plus. In the No Win, No Fee model, the fee is based on the compensation they get for you. The standard fee corresponds to 35% and the legal action fee corresponds to an additional 15%.

On the other hand, the AirHelp Plus model is a low-cost annual membership. You receive all AirHelp services for free and can claim as many times as you need. The membership must be purchased before any flight disruption. The standard membership fees for the different AirHelp Plus plans are as follows:

  • Essential AirHelp Plus plan: €24.99 per year
  • Complete AirHelp Plus plan: €64.99 per year.
FAQ

How do I claim compensation with AirHelp?

To claim compensation with AirHelp, follow these steps:

  1. Check Eligibility: Use the online eligibility checker on the AirHelp website to see if your disrupted flight qualifies for compensation under EU law. This applies to delayed flights, canceled flights, and instances where you were denied boarding.

  2. Fill in Your Details: Provide all the necessary details about your flight. This includes the travel dates, flight number, and booking reference.

  3. Provide Supporting Documentation: Submit all documents related to the flight, such as your boarding pass and passport copy. These documents support your claim.

  4. File a Claim: Contact the airline you flew with and explain your situation in detail. File a claim and attach the aforementioned documents to your claim form. AirHelp can assist you with this process.

Remember, you only have to pay for the service if your claim is successful. AirHelp operates on a no win, no fee basis. So, you can check your compensation risk-free. If your flight was delayed by 3 hours or more, canceled less than 14 days before departure, or you were denied boarding through no fault of your own, you may be eligible for compensation. However, if extraordinary circumstances were involved, such as bad weather or air traffic control strikes, airlines are under no obligation to pay compensation.

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